Common Questions

What is your design process?

Susu Graphics begins by establishing goals with the client. These goals may describe what services are being requested, deadlines to meet, and may even include description or examples of the aura that the end product must illustrate.

Once these goals are established, we pitch initial imagery and/or fonts that align with the intended aesthetic. We then further personalize the graphics in order to fulfill the client’s purpose. Oftentimes, we create different options during this point in the process for the client to review. After the client reviews the options, we move forward with the most favored option and continue development. Through the last stages of the design process, we verify the direction of the project with the client.

What do I, the client, need to provide the designer?

This will vary depending on the service and what that project warrants. However, using a typical rule of thumb, please provide any and all information that your require on any of your graphics, any information you think may be helpful in guiding the direction of the design, and any examples, color schemes, themes, etc. you may find inspiring.

How long does an average project take?

Depending on the service it can range from 8 - 40+ hours. Please contact us for further information on time estimates.

What format will I get my work in?

Final work is available in the following formats: psd, png, jpeg, eps, pdf, indd, and Canva. Any other formats may be available at the request of a client.

What payments are accepted?

We accept payment through Zelle, Cashapp and Venmo, and will be expanding to other online payments soon.

Are payment plans available?

Payment plans are offered at the request of a client. If you feel that may be a better method for you, please reach out prior to your due date to discuss.